Posted 24/12/2020 : By: Trevor Gurney



23 December 2020

Council services make changes for Tier 4 restrictions


The government’s announcement of Norfolk’s move into Tier 4 from Boxing Day will see Norfolk County Council services changing to follow the new restrictions.

From Boxing Day (Saturday 26 December), changes will be implemented to Norfolk’s Libraries and the museums run by Norfolk Museums Service. All council services will comply with Tier 4 rules that apply from 26 December.

In addition to online library services, there will be a limited click and collect service at some premises. Some locations will also continue to offer access to computers so people can access critical public services online. Library users are asked to check the council website for full details of what is available in their area.

Any books currently on loan will be automatically renewed to ensure no new charges are run up as a result of closures.

Under the government regulations, Norfolk Museums must close to the public.

There will also be a suspension of Weddings in Norfolk with limited exceptions, such as deathbed marriages, as required by the government. The Ceremonies Team will be available to advise couples whose weddings have had to be postponed

In addition to the library offer:

  • Adult Education will continue to be available online
  • Household Waste Recycling Centres will remain open
  • Registration of births will remain open – for legal reasons this must be done in person
  • Registration of deaths will remain by telephone only
  • The Coroner’s Court will remain open, but operate a strict prioritisation system

·         Day services will remain to stay open in line with national guidance as support groups, but with robust infection control arrangements in place.

The council will continue to monitor its services and, if regulations and circumstances change, it will review its current plans. The council’s website –  – features the latest, updated information.

Previous changes to council hours over the holiday period will remain in place: for up-to-date detailed information on all the Christmas opening hours, including for libraries, museums, registration offices and recycling centres is available on the County Council’s website at

The page also includes contact and reporting information for urgent social care and highway matters.

For urgent social care matters that cannot be safely left until the next normal working day contact us on 0344 800 8020 – 24 hours a day throughout the holiday period. 


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Norfolk County Council, County Hall, Norfolk, Norfolk, NR1 2DH, United Kingdom